Frequently Asked Questions

  • What methods of payment do you accept?
    DollarDays International and our affiliated sites accept American Express, Mastercard, Visa, and Discover credit and debit cards. We also accept prepaid orders by wire transfer, cashier's check, or money orders drawn on a U.S. bank and payable in U.S. currency. We do accept business, personal checks and electronic checks, but be aware that paying with these methods can delay your order up to 14 days because these funds will need to clear our account after they clear your account. We accept PayPal and Google Checkout payments as well.
  • What licenses and permits do I need to provide to buy wholesale from you?
    Each city, state, and country has its own requirements for doing business. As long as you fulfill your local requirements, you can purchase from DollarDays International or one of our affiliated sites.
  • Why are you charging $20 to ship a $5 product?
    While we do everything in our power to ensure no minimums on our site, freight is something we can only influence. The $19.95 is a base domestic U.S. shipping rate. When your order meets or exceeds $100, your freight is calculated using our normal freight rates and may come in under $19.95 (we're willing to absorb that small difference to maintain the easier to calculate $100 threshold).
  • When will my products arrive?
    DollarDays International, Inc. processes all orders within 24 hours of receipt. The time it takes to arrive depends on how close you are to the shipping warehouse. By clicking on the details page of any products you buy, it will tell you the city and state where the warehouse is located. In our experience, UPS ground freight usually takes 7-10 business days to move product across country. So if you live in NY and the goods are coming from CA, plan on a two week delivery time. If you live in Indiana and the goods are coming from Chicago, plan on just a few days delivery time. In general, delivery takes up to 10 business days after receipt of order. Orders traveling from more than one shipping point or involving backordered products may increase actual delivery time. Orders over 500 pounds may also take longer for delivery.
  • What is your return policy?
    If an order is short shipped, if the wrong product was sent, or if merchandise is damaged or defective, DollarDays International will issue a full credit for product cost. No partial returns will be accepted, and merchandise must be sent back in original individual and case packaging. Shipping costs on returned merchandise are at the customer's expense. If you opt to return acceptable merchandise, you will be charged a 20% restocking fee. Merchandise may be returned within 14 days of receipt. No returns will be accepted after 14 days.
  • Is there a minimum quantity I have to buy?
    Our minimum is either a single piece or small case. There is no minimum dollar amount you need to buy.
  • How can I place my order?
    You can place your order online with DollarDays International, by phone at (877)837-9569 or (480)922-8155, or by faxing to (480)922-3764.
  • How much will it cost to ship my order?
    Orders under $100 carry a flat shipping and handling rate of $19.95 in the contiguous 48 states. Orders over $100 have a shipping rate of approximately 15% - 18% of the product's cost. Additional freight charges may apply to heavy or oversized products such as candles, paper goods and cleaning aids. Call us for shipping rates on orders to destinations outside the 48 continental states.
  • What if you are out of something I order?
    We will contact you if your order contains backordered or discontinued products that were just sold out. If the product has been discontinued, your order will automatically be canceled. If the product has been backordered, we will let you know how long it will take to come back into stock and it will be your choice to either cancel the order or keep it open.
  • Do I need a membership to order?
    DollarDays International does not require any membership fees to order. Because we are a true wholesale site, we do require you to register to see prices. It only takes a couple of minutes to register and there are no costs or obligations. We do offer a paid membership option, the Platinum Program, providing additional offers and discounts not available to most members.
  • Are the pictures on your website the exact items I am ordering?
    We strive to provide accurate images of all products sold on its site. Sometimes there are differences between the images and the actual product. There may be different colors available or we may photograph only one size of a product available in various sizes. Please refer to our product descriptions for further information on colors, sizes, and styles.
  • Do you have a toll-free number?
    Yes, you can call us at 1-877-837-9569 at the following times, Mountain Standard Time:
    • Monday through Wednesday 7 a.m. - 8 p.m.
    • Thursday 7 a.m. - 6:30 p.m.
    • Friday 7 a.m. - 5:30 p.m.
  • Do you drop ship?
    Yes, we can drop ship a case of any product; however, we do not private label our packages or blind ship.
  • Do you offer payment terms?
    DollarDays International, Inc. does not offer special payment terms as all orders must be paid in full at time of the order. See Payment Methods.
  • How can I change my account information?
    You can change your account information by clicking on My Account and updating your information at any time you are logged into the site.
  • Are credit card transactions secure?
    Yes, all credit card transactions are 128 bit SSL encrypted and secured. The customer service reps do not have access to your credit card information.
  • Is my personal information kept private?
    While we don't publish a public list of our customers, we do have marketing arrangements with 3rd party services. See our privacy policy page for further details.
  • How can I get a copy of the invoice for my order?
    After you complete your transaction, an invoice will be E-mailed to you within seconds. However, if you require an additional invoice copy, you can click on Past Orders, then click on the sales order number you wish to view and then print another invoice.
  • Forgot your password?
    In the upper-right corner, there's a link to sign in or register. From that page, there's a button for dealing with lost logins and passwords.
  • How do I cancel an order?
    DollarDays International ships its products quickly to ensure customer satisfaction. If your order has been prepared for shipment or is in transit, you will not be able to cancel your order. Therefore, you must call us at (877)837-9569 or (480)922-8155 immediately to cancel your order.
  • How do I track my shipment?
    As soon as your product leaves the warehouse, you will receive an e-mail confirmation of your shipment that will include a tracking number and ship date.
  • How can I get a printed catalog?
    We do not print a catalog because we use the Internet as our virtual catalog. We add 300 new products every day and take off around 150 discontinued or sold out items, so if we printed a paper catalog, it would be out of date within a week. With over to 275 different products, our website is the perfect virtual catalog.
  • Is all your merchandise listed on your site?
    Yes, but if you're looking for a specific product or product line that you would like us to carry, we encourage you to let us know by e-mailing us at or calling at 1-877-837-9569.
  • How long will my merchandise stay in my cart?
    Your merchandise will remain on the truck for at least two weeks as a pending order until you view or modify it. If you view or modify your order, the two week period will start again.
  • How can I view my order?
    You can view your order by clicking on "View Cart" at the top of any page of our website.
  • How can I change the shipping address?
    By clicking on My Account in the upper left corner of the home page. You can then make any necessary changes to your shipping information. During checkout, your current shipping address will be displayed for you to make any last-minute corrections.
  • How can I modify my order?
    Click on View Cart on the top of any page of our website. You can then delete items you do not want or update quantities.
  • How do I complete my purchase?
    Click on View Cart at the top of any page on our website and review your shipping information and order to ensure it is correct. Click on "Proceed to Payment Options" to finish the sale.
  • If I receive an error message while placing my order, what should I do?
    Identify the type of error message:
    • CVC2/CVV2 -- Be sure that you entered the correct three-digit code located on the signature strip on the back of your credit card.
    • Card Did Not Meet Checksum Test -- You may have incorrectly entered your account number. Common mistakes include transposing numbers or leaving out numbers.
    • Declined Due to Insufficient Funds -- Check with your credit card company or bank to make sure you have enough available funds to cover your purchase.
    • Declined by Card Processor -- Call your credit card company or bank and inform them that you're having a problem making an online purchase.
  • How can I search for a specific product?
    1. Keyword Search -- Allows you to search for products by typing in a keyword on the upper left side on any page of the DollarDays website. If you are having trouble getting the search results you want, you may consider the following search tips:
      • Try different search words because there are many words to describe the products for which you are searching.
      • Rather than being too specific, be a little more general.
      • Shorten the number of words in the search box to 1 or 2 words.
    2. Refined Search -- If you get more results than you care to page through, you can refine your results with the list of options down the left side of the page.