One of the perks of having a small business is that you have more freedom to personalize interactions and follow-ups. However, many small businesses actually fail to use this to their advantage by formalizing processes for customer engagement. Instead of attempting to prematurely “corporatize” your business, indulge in the personal touch that a small business brings to the table.
Fox Business Small Business Center has published a short list of five ways that you can add a personal touch to your small business. This can be accomplished with an array of initiatives such as hand-written thank you notes and a true open-door policy for customers and employees.
Read the full list at Fox Business, and start interacting with your customers on a more personal level today!